Deskripsi Pekerjaan
Job Description SummaryGE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. At GE HealthCare, our 1-year Early Career Trainee Program is designed for passionate individuals to learn alongside professionals, gain valuable insights and get hands-on experience in top-of-the-line healthcare equipment. Throughout the program, you will have mentorship opportunities, a comprehensive training curriculum and personal development initiatives to help you gain a holistic view of the business, an experience that shapes the future of healthcare delivery, and be an active contributor to a transformative healthcare industry. As a Graduate Services Trainee, you will play a key role in meeting the ongoing maintenance requirements and reliability of our healthcare equipment at client sites. This is an exciting opportunity for a recent graduate with a passion for healthcare technology. You will be responsible for performing service activities and driving customer satisfaction through Service Excellence. This position is a one-year fixed term contract.tex Job DescriptionResponsibilities: Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, FMI, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required. Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s)and Preventative Maintenance (PMS) inspections documentation for assigned accounts). Teamwork / Collaboration: Work closely with cross-functional teams, including sales, product development, and customer support, to enhance overall customer satisfaction and product performance. Quality / Compliance: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position Complete all planned Quality & Compliance training within the defined deadlines Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Qualifications/Requirements: Educational Background: Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related