We urgently needed 1 Middle BA with detail requirement below 4+ years of experience as BA in banking industryExperience in identifying and documenting user's business/functional needsStrong analytical skills with experience in developing FSD/TSD, including business process modelling, use case & user story writing, and data modelling.Experience of working with waterfall (mandatory) and agile (optional) methodologyExperience in Contact Center/CRM/AI project is a plusExcellence written and verbal communicationFlexible - keen to learn new technologies and to extend business domain knowledge