Technical Customer Success Specialist (ID Global) (Remote)

What You Will Do: Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.Be a true ambassador by empowering our customers to build their online success!Dive deep into the world of IT by polishing your technical expertise daily.Deliver impactful work on a global scale.What We Offer: Competitive basic salary ranging from IDR 6-7 million, excluding bonuses.A 2-3 weeks paid training course in technology, product, and communication knowledge.Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).Medical/health insurance.Remote work opportunity - this position is fully remote.Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.Other benefits include a birthday present, a special gift for the best team member, and much more.