Deskripsi Pekerjaan
We are looking for a dedicated IT Application Support to provide technical support and maintenance for business-critical applications. You will act as the first point of contact for application-related issues, ensuring smooth operation, troubleshooting errors, and liaising with development or vendor teams for resolution. Key Responsibilities: Provide first-level support for business applications, resolving incidents and service requests. Troubleshoot application errors, data discrepancies, and performance issues. Monitor application performance and availability, ensuring uptime and reliability. Collaborate with internal teams (IT, business users, developers) and external vendors to resolve complex issues. Document incidents, resolutions, and procedures to support knowledge sharing. Support application upgrades, patches, testing, and deployments. Analyze recurring problems and work on root cause analysis and long-term fixes. Maintain user accounts, roles, and permissions within supported applications. Provide end-user training and create support documentation or manuals as needed. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1+ years of experience in application support or IT helpdesk environment. Familiarity with enterprise applications (ERP, CRM, HR systems, etc.). Have knowledge in SQL Query, .NET and/or PHP will be plus point. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills and a customer-focused mindset. Preferred Qualifications: Experience with ticketing systems (e.g., ServiceNow, Jira). Exposure to ITIL practices and incident/change management. Familiarity with SaaS platforms, API integrations, or middleware tools. Prior experience supporting custom-built applications or working in a regulated industry. Placement : Head Office Kawan Lama, West Jakarta About Kawan Lama Group Established in 1955, Kawan Lama Group is a multi-sector group of companies who are constantly innovating for improving the quality of lives. Manages 28 brand portfolios operating in six different sectors: Commercial & Industrial, Consumer Retail, Food & Beverages, Property & Hospitality, Manufacturing & Engineering, and Commercial Technology. Aiming to be more than family business - but beyond that, we are business for families, we carry the mission to bring values for betterment of lives through business development and continuous growth.