Deskripsi Pekerjaan
Overview IT Operations Manager (ITOM) role is clearly defined around owning IT project execution delivery, team leadership, team performance and operational control at site level including infrastructure capacity usage, compliance and governance. ITOM is responsible to deliver Deployment Efficiency, Operational Stability, Safety & Security adherence, and SLA performance. Responsibilities Manage all IT Development and IT Operations within the datacenter and ensure stable execution of deployment, break-fix, and operational activities (IT workload) align with SLA requirements including EHS, Security and Availability Operations & Service Delivery Management including working with DC Technician Manager to manage shift-based IT operations activities Provide direct escalation management for IT incidents including incident response / escalation bridge leadership and RCA preparation Infrastructure, Capacity & Deployment Oversight including managing deployment cadence and execution planning, managing resources and IT infrastructure within the facility, managing IT load / critical power allocation, reviewing capacity planning vs power/cooling constraints, and coordination with DCPM, CE, and engineering. Governance, Compliance & Security including managing physical access requests to comply with Safety requirements, Datacenter rules, Security policies, and perform regular assessments & reporting for audit readiness and SOP adherence Reporting & Operational Visibility by monitoring and manage reporting on site access and operations including Operational dashboards (tickets, SLA, deployment), Compliance, audit tracking, and executive reporting. Team Leadership & People Management by leading and manage team of Managers individual contributors (technicians/IT staff) , driving safety, security, and compliance culture, and develop team capability and performance including Technicians workforce leadership, Trainings & readiness and Talent development pipeline Cross-Functional Collaboration by work closely with Data Center Infrastructure Operation Team from Mechanical & Electrical, Government Relation, EHS team and Security team, and stake holders prior to Operation such as Engineering and Project team and Customers, to ensure seamless delivery across functions. Qualifications IT operations experience, preferably at an enterprise or hyperscale level data center); ensuring stable deployments, rapid break-fix resolution, and consistently high system availability in alignment with strict Service Level Agreements (SLAs).Proven ability to oversee round-the-clock (24×7) shift-based operations teams, ensuring continuous coverage, smooth shift handovers, effective workload distribution, and high-quality service delivery.Demonstrated expertise in critical incident management and escalation, with the capability to lead high-severity incident response bridges, coordinate timely cross-team communications, expedite recovery efforts, and drive thorough Root Cause Analysis (RCA) d