Deskripsi Pekerjaan
Job Summary: Provide first-level technical support and proactive network monitoring using Entuity. Ensure optimal network performance and availability by managing incidents, performing in-depth initial analysis, and coordinating effective escalation to maintain operational excellence. Key Responsibilities: Monitor and manage network infrastructure (routers, switches, firewalls) using Entuity.Respond to alerts, incidents, and service requests with precision and timeliness.Perform detailed initial analysis and troubleshooting of network-related issues.Identify potential risks and proactively escalate complex incidents with comprehensive findings.Maintain accurate and well-documented incident records in ticketing systems.Ensure adherence to SLA, operational standards, and network monitoring best practices.Collaborate with network, infrastructure, and application teams to ensure swift resolution.Conduct regular network health checks, performance analysis, and capacity monitoring. Bachelor’s degree in Information Technology, Computer Science, or a related field.3–5 years of experience in IT Support, Network Monitoring, or NOC environment.Strong understanding of network concepts (TCP/IP, routing, switching, firewall).Hands-on experience with network monitoring tools, preferably Entuity.Excellent analytical thinking with strong troubleshooting capabilities in network environments.Strong communication skills with the ability to convey technical issues clearly in English.Ability to work effectively in a fast-paced, shift-based operational environment.Solid experience in network operations and monitoring environments.Familiarity with ITIL processes (Incident, Problem, and Change Management).Exposure to network performance analysis, SNMP, or log monitoring tools.Proven track record in delivering operational excellence and continuous improvement initiatives.Willing to be dedicated onsite in our client office near Thamrin, Central Jakarta (Contract 1 year, possible extension).