Deskripsi Pekerjaan
Job Title: Associate Director, Client Services (1 year Maternity Coverage) Work Location: Berlin, DE (Hybrid) Start Date: As soon as possible About Whalar Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. With hubs in London, Berlin, New York, and Los Angeles, our reach is global. Learn more: https://www.whalar.com/ About the role We're looking for an Associate Director, Client Services to join our team on a 12-month maternity cover contract, with the opportunity to convert into a permanent role. This is a senior client leadership position for someone who thrives at the intersection of operational excellence, strategic thinking, and relationship management within the creator economy. In this role, you'll lead the successful delivery and growth of high-profile client partnerships, overseeing complex creator and social campaigns from pitch through execution and reporting. You'll act as a trusted advisor to clients, bringing a deep understanding of the creator landscape while ensuring campaigns are delivered seamlessly, efficiently, and to the highest standard. Internally, you'll mentor and develop team members, champion smarter ways of working, and collaborate cross-functionally to drive both creative and commercial success. This role is ideal for someone who is equal parts strategic operator, client partner, and team leader — someone who is naturally proactive, solutions-oriented, and energized by fast-moving environments where collaboration, flexibility, and innovation matter more than hierarchy. Fluency in German is essential, as you'll be supporting German-speaking clients and campaigns across the DACH market. Here's what you'll do day-to-day Excellent Client Servicing: Oversee and lead on seamless day-to-day operations of campaign delivery, bringing together the right cross-functional team and ensuring projects are effectively set up for success, including set up of new workflows where needed. Team Management: Be a positive, solutions-first role model and mentor, train and develop team members through robust career pathing and goal setting. Financial Accountability: Deliver accurate and effective pricing plans for pre-sale work, and track budgets and spends on post-sale work, ensuring budgets are fully optimized. Process Driven: Proactively identify gaps that require new processes and tailor all workflows for efficiency - review processes during and after campaign lifecycle and ensure learnings are shared and applied. Consultative: Listen deeply and ask big questions to help our clients go beyond their vision and goals. Offer up true creator economy expertise and knowledge of your acc