Deskripsi Pekerjaan
YOUR FUTURE, ON DEMAND The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want. Back in 2005, we pioneered Europe’s first TV streaming service. Today, we’re the world’s first certified climate neutral TV streaming provider. Several million users across three countries. Over 230 colleagues of 47 nationalities. We’re the grown-up start-up, helping to shape a better future since day one. That hasn’t changed, even if the world has. We’re friendly, international, inclusive – and our people say we’re reliable and transparent, too. It’s why they trust us and believe in what we do. THE ROLE You are a guardian of the Zattoo IPTV platform. At Zattoo, we make streaming easy, and your job is to ensure that stays true even as our technology evolves. As an Application Experience Specialist, you sit at the intersection of technical defect management and user experience optimization. You don't just ask, "Is the system up?” you ask, "Is it working well for the user?" You will spend your time investigating bugs, recreating friction points, and translating user struggles into actionable Friction Reports for our Product Managers. Whether supporting our D2C users or ensuring a smooth launch for our new TVaaS B2B partners, you ensure that when a user hits "Play," the experience is seamless. WHAT YOU’LL DO Investigate & Diagnose Identify and diagnose bugs across our IPTV platform. You will deep-dive into issues to find the root cause, specify clear recreation steps, and describe actual vs. expected behavior. Use our suite of tools including Kibana, Grafana, New Relic, Sentry, and in-house monitoring/config solutions to trace issues through the stack, from the client app to the backend. Leverage AI-driven detection and log-parsing tools to accelerate the identification of patterns in system failures, reducing the "Time to Diagnosis" for complex defects. Act as a bridge for our Client Success Management and D2C Support teams, turning vague user symptoms into detailed technical diagnoses. Test and verify critical bug fixes and release candidates via tools such as AppCentre to ensure "streaming stays easy" for every update. Experience Optimization Support the rollout of our React Native universal app, ensuring a high-quality, consistent experience across Web, Mobile, and TV platforms. Act as the experience gatekeeper for new B2B partner launches, ensuring that critical user-facing issues are resolved. Analyze end-to-end user journeys, specifically the step-by-step flows, to identify exactly where friction occurs in the user experience. Work closely with Product Managers to influence the roadmap based on user pain points, ensuring that issues are prioritized alongside technical fixes. Review logs and session data to identify where users get "stuck." You will help us scope and implement modern tools to