Deskripsi Pekerjaan
LOCATION: Remote anywhere in Canada About Proof Proof is the service-of-process marketplace modernizing how legal documents move through the real world. 10,000 law firms trust us with documents that have legal consequences: a serve has to reach the right person, at the right address, under the right rules, with a court-ready affidavit proving what happened. That promise only looks simple from the outside. Underneath is a multi-sided operating system: customer intake, jurisdiction-specific logic, server dispatch, mobile field workflows, exception handling, affidavits, and ops tooling all have to work together without exposing the mess to the user. Great design here means making the complex feel effortless — for customers under pressure, independent servers in the field, and the internal teams keeping the network moving. The role As Director of Design, you'll help decide what Proof builds and how it gets built. You'll report to the CPO, sit on the tech leadership team, and partner directly with Product, Engineering, and the executive team. Design at Proof is not a downstream execution function — it is part of how we understand customers, choose problems, set strategy, and turn legal complexity into products people trust. You'll coach a team, raise the quality bar across squads, and stay close enough to the work to raise its quality. What you'll own Product strategy through design. You'll be a strategic partner to the CPO and CTO, helping teams decide which problems matter, what good looks like, and how customer insight should shape the roadmap. The end-to-end product experience. You'll lead design across the full Proof system: customer workflows, field tools for independent servers, internal operations workflows, new product surfaces, and the connective tissue between them. Our design system and interaction patterns. We've built a foundation we're proud of. You'll evolve it, drive deeper adoption across squads, and make sure it keeps creating leverage as the product grows across web and mobile. Customer understanding as a team habit. You'll build lightweight research practices that keep designers and product teams close to real users, real workflows, and real tradeoffs. AI product judgment. You'll help define where AI can make Proof faster, clearer, and more reliable — and where restraint, transparency, and trust matter more than novelty. The cost of a wrong serve isn't a bad UX. It's a dismissed case. Trust is the product. A high-leverage design team. You'll manage two excellent designers, hire thoughtfully to grow the team, and build the operating rhythm for a team that stays close to the work and raises the bar across every squad. Brand as part of the product experience. You'll own the quality and consistency of how Proof shows up — not as a separate brand exercise, but as part of earning trust in a serious, high-stakes category. How we think about design Simplify to amplify. The work is complicated. The product shouldn't feel that way. Talk to