Deskripsi Pekerjaan
About Customer.io Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Ben V, Product Design Manager at Customer.io, and I'm looking for a Staff Product Designer to bring Design Craft, conviction, and AI-forward thinking to our product experience. This is a role that helped shape our design language, and we're looking for someone who can not only hold that bar but raise it. We're transforming our product toward an AI-era experience, and this role is central to that evolution. What we value Design Craft and conviction — you have opinions, you can defend them, and you're curious when challenged AI enthusiasm — you see AI as expanding what's possible, not threatening to craft, and can prove it. Systems thinking — you care about consistency, patterns, and the long-term health of the experience What you'll do Own end-to-end design for key product areas, from discovery and definition through delivery and iteration Set the Design Craft bar — lead critiques, challenge the team to do their best work, and advocate for quality at every stage Steward our design system in a lean environment — help own the component library, enforce consistency, and evolve patterns as we scale Bring AI-forward thinking to every product surface — identify AI opportunities, design for AI-native interactions, and push the team to think differently about what's possible Collaborate with Product and Engineering on strategy, tradeoffs, and roadmap decisions — with the user experience always at the center Help evolve our product from its established foundation toward a genuinely AI-era experience What we're looking for 7+ years of product design experience with a portfolio that demonstrates clear Design Craft and conviction Experience in B2B SaaS with complex, data-driven product interfaces Ability to steward a design system without dedicated system manager support Genuine AI enthusiasm and demonstrated curiosity about designing for AI-native experiences Strong communication and critique skills. You can defend your decisions and give feedback that makes work better Comfort making design calls in ambiguous situations with incomplete information Close collaboration experience with Engineering and Product in a fast-moving environment Compensation & Benefits We believe in transparency. Starting salary for this role is $205k–$228k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premium