Deskripsi Pekerjaan
We are seeking someone who is not just good at making calls, but someone who can create opportunities, build trust, and convert interest into results. Candidates from tourism, hospitality, hotel, or sales environments will be strongly preferred due to their customer-facing experience and commercial understanding. This role is based in Indonesia and reports to the HQ office in Malaysia. Job Description Conduct outbound calls to introduce the company’s products and services to prospective customers and business partners Build and maintain positive relationships with potential clients through professional and engaging communication Explain product offerings clearly and effectively to generate interest and secure business opportunities Follow up consistently with prospects to move them through the sales pipeline Identify customer needs and recommend suitable products or services accordingly Maintain accurate records of calls, conversations, follow-ups and outcomes in the reporting system Work closely with internal teams to ensure smooth handover of qualified prospects or confirmed opportunities Achieve agreed outreach, conversion and sales targets Provide market feedback, customer insights and competitor observations to support business strategy Represent the company professionally and uphold brand standards in all communications. Requirements Minimum Diploma or Bachelor’s Degree in Business, Marketing, Hospitality, Tourism, Hotel Management or related field Minimum 2–4 years of working experience in telemarketing, telesales, sales, tourism, hospitality or hotel industry Proven track record in outbound calling, lead conversion or sales closing Strong verbal communication and interpersonal skills Confident, persuasive and comfortable speaking with different types of customers Highly self-motivated, disciplined and target-oriented Strong negotiation and objection-handling skills Able to work independently with minimal supervision Good organisational skills and attention to detail Familiarity with CRM systems, call tracking or sales reporting tools is an advantage Proficient in Bahasa Indonesia; ability to communicate in English is an added advantage Preferred Profile Experience in travel-related sales, hotel sales, tourism packages, hospitality services or customer acquisition roles Strong understanding of customer engagement and relationship-building practices Professional phone etiquette and the ability to create trust quickly over calls Energetic, resilient and consistent in achieving outreach and conversion goals Key Competencies Sales-driven mindset Communication and persuasion skills Relationship management Follow-up discipline Problem-solving ability Initiative and independence Results orientation